Security

How can I recover my lost password to unlock the phone?
Please contact us at service@kphoneusa.com or give us a call at 1-855-589-5996.
Tue, Jan 31, 2017 at 5:21 PM
How do I create a pin/pattern/swipe screen lock function for my phone?
This can be accomplished by going to Settings -> All (tab) -> Security -> Screen lock. From there you may choose how you want to unlock your screen...
Tue, Jan 31, 2017 at 5:21 PM
How do I use the Smart Lock function?
Go to Settings -> All (tab) -> Security -> Smart lock. This function allows you to add a convenient lock feature that keeps your phone unlocked in...
Tue, Jan 31, 2017 at 5:24 PM
I ran a security scan on my device using a third party app and there was a flagged file “/system/app/TYQcSmsRegist/TYQcSmsRegist.apk” (or similar). Should I be concerned of this file?
This is a benign file that is only accessed when used with an international SIM card. It is harmless but will be removed in a future update.
Tue, Jan 31, 2017 at 5:24 PM
I’m locked out of my phone after failing my password too many times. What can I do?
After failing to enter the correct password 5 times in a row, your screen will lock out for 30 seconds. Once the 30 seconds has passed, you may try entering...
Tue, Jan 31, 2017 at 5:25 PM
I’ve lost my phone. What should I do?
If your phone is lost or stolen, immediately call your service provider to suspend your service, so they can quickly protect your account from fraudulent us...
Tue, Jan 31, 2017 at 5:25 PM